The international laws and guidelines for the travel of unaccompanied children have been compiled with the sole purpose of safety, comfort and reducing the anxiety of parents and unaccompanied children so that Yazd Airlines, as the guardian of the parents and guardians of the child, provides an enjoyable trip for this group of passengers. do This service is provided for the travel of unaccompanied children from the age of 5 to 12 without the presence of parents, guardians or legal companions.
- Child under 5 years old
Yazd Company does not accept children under 5 years of age unless it is accepted by a passenger who is at least 12 years old and is able to take care of the child throughout the journey, such as admission, customs, changing planes, etc. be accompanied
- Children between 5 and 12 years old
This category of passengers are accepted without accompanying a passenger who takes responsibility for them. The child’s parents or guarantor or the person who is responsible for him, must do the travel.
- After checking and confirming the documents accompanying the child, a special form and UM card are completed.
- Hanging the UM card around the child’s neck at all stages of the trip
- Children between 5 and 9 years old: holding the child’s hand all the way through the airport
- Children between 10 and 12 years old: accompanying the child all the way to the airport
- Registration of special services with UM code is required when purchasing a ticket for an unaccompanied child.
- Tickets for unaccompanied children must be issued no later than 48 hours before the flight time.
- It is necessary to carry the identification documents of the UM passenger and the child’s guardian (guardian, sponsor or legal guardian) and passport, visa or residence, insurance and other additional documents for international flights.
- The child must be delivered and escorted by the parent, guardian, guardian or legal sponsor (present an official letter along with the national card to the airport reception counter).
- If the child is handed over by a relative, the official consent of the child’s guardian or guardian is required.
- It is possible to accept UM at the airport reception counter by the present companion by presenting valid identification documents if the recipient is UM’s father or mother at the destination.
- The time to be at the airport for check-in is 3 hours for international flights and 90 minutes for domestic flights.
- Due to possible delays, flight cancellation or return of the plane to the origin, the presence of the child’s companions is necessary until 30 minutes after the plane takes off from the airport hall.
- It is recommended that the child rest before the flight and bring entertainment and books during the flight.
- Paying for unaccompanied child care services is equivalent to issuing a one-way ticket for an adult on the flight route.
- Yazd Airlines is not allowed to accept unaccompanied disabled, sick, anxious or nervous children.
- Avoid placing gold, jewelry, cash, additional items or any valuable items with the child without an unaccompanied child.
- The responsibility of UM during the flight and in case of emergency in order to provide a pleasant trip for the child is the responsibility of the chief flight attendant.
- At the destination airport, after checking and confirming the documents of the future person, the child will be handed over with the completed form and signature.
These people do not need to present a medical certificate. In case of a group trip, it is necessary to provide a permit for coordination, the presence of a healthy, capable and speaking companion for this group of travelers at all stages of the trip. Accompanying this group of passengers by Yazd Airlines personnel is not subject to payment.
According to the regulations and instructions of Yazd Airlines and the capacity of each plane, only passengers who have registered their cabin wheelchair request through reservation and the SSR code is included in their ticket are allowed to be accepted at the airport and use a wheelchair. Passengers who need to use a wheelchair without a medical certificate must register their request when purchasing a ticket. It is possible for disabled passengers to use a personal wheelchair until boarding the plane. It is worth mentioning that if the capacity is full, it is not possible to register a wheelchair request, also the wheelchair acceptance capacity for BAe aircraft is 1 person and for Airbus 310-304, 5 people.
Wheelchair or other mobility aids with wet or dry battery while protecting the battery from electrical connection, safe packaging and approved by the representative of Yazd Airlines are carried in the cargo area of the plane. The aircraft warehouse is transported.
The wheelchair has a removable lithium-ion battery with a maximum capacity of 300 W/H or two batteries with a maximum capacity of 160 W/H, while being packed and approved by the representative of Yazd Airlines, it is transported only in the passenger cabin.
While complying with international laws and with its many years of experience and skill, Yazd Airlines provides comfortable and safe travel for people with pets including dogs, cats and birds.
- The living organism is received at the airport counter with the passenger and is handed over to the passenger at the destination airport in the baggage reception hall.
- According to the directive of the Aviation Security Committee of Zain country, it is not possible to carry live organisms from domestic passenger terminals. Therefore, please proceed through the cargo terminal if you are carrying a living creature on domestic routes.
The living organism is accepted at the cargo terminal and handed over at the destination airport to the person named in the bill of lading at the place of clearance of the bill of lading.
Completeness of all documents and permits to enter the destination such as:
- The original valid health certificate issued by the veterinarian of the country of origin
Written confirmation of airport veterinary quarantine (if needed)
- Valid vaccination documents
- Birth certificate or passport of the animal
- Payment of freight
- Completion of the special form for transporting living organisms
According to the restrictions of the destination city and country, make sure that it is possible to carry live animals to the destination before booking the ticket.
- Obtaining the AVIH code at the time of ticket reservation is necessary due to the limited number.
- The presence of the passenger at the airport at least 3 hours before the international trip and 90 minutes before the domestic trip to carry out the reception.
- Use of standard and safe cage (no wheels on the bottom surface) approved by Yazd Airlines representative
- It is possible to use a cage for a mother animal with her 3 children from 9 to 12 weeks with a weight of 14 kg.
- Yazd Airlines is prohibited from accepting expensive, special, wild, aggressive, old, sick or incompatible animals (unpleasant smell), aquatic animals and bird chicks.
- The passenger is responsible for pre-flight care.
- Birds: the full weight of the bird including the cage × 4 × road overload
- Domestic animals: the full weight of the animal including the cage × 2 × road overload
- In addition to the mentioned fee, in case of transporting a live animal, from Istanbul Airport to Imam Khomeini Airport, an airport fee of 20 USD will be charged from the passenger from December 28, 2022.
- Valid vaccination documents and a valid veterinary health certificate are necessary to carry live animals on all domestic flights.
- Yazd Airlines is prohibited from carrying any living creature less than eight weeks old (based on documents) as well as living creature weighing more than 30 kg with a cage as a passenger.
- It is not possible to carry live organisms on BAe planes.
In general, patients who travel by air are divided into two general categories:
- A group whose travel is accidental due to their illness and they travel by air for pilgrimage, tourism, etc. Most of the sick passengers are in this group and usually there is no problem for them to fly.
- The second group is people whose illness is the main reason for their trip and they travel for treatment or to get expert advice, etc. Although this group of patients is a very small group of air passengers, they are usually unable to take care of themselves during the flight and have certain needs. Also, flight conditions can potentially cause adverse effects on their illness and condition.
Physiological changes created under the influence of factors such as pressure and oxygen reduction are intensified and can cause the condition of susceptible patients to become critical. Also, the physical limitations of the airplane cabin and the complications and mental emotions caused by the flight can create problems.
In general, all patients who are in acute and unstable conditions are required to obtain medical permission for their air travel. The air medical unit of the airline companies is responsible for making decisions regarding this category of passengers and only they can issue air travel permits for patients and specify under what conditions and with what facilities or restrictions the patient can travel by air. In the meantime, the opinion of the attending physician can only be considered as a recommendation and the final decision is the responsibility of the aviation medicine department.
- Dear veterans and disabled people who do not need special medical services.
- People who have undergone infertility surgery after 24 hours of the operation.
- Surface surgeries related to skin and hair (nose surgery is not included).
- Vision correction surgery for travelers under 40 years old (LASIK and LASIK corneal laser surgery) after 24 hours.
- Cases of splinting and plastering of the upper limb (arm and forearm) and below the knee (leg and leg) after 24 hours in domestic flights and 48 hours after plastering in foreign flights, provided there is no bleeding and no need for a seat addition
- Nose surgery without airway obstruction and internal nasal dressing without bleeding.
- Passengers with a urinary catheter who have not had any surgery in the last two weeks.
- People under the age of 60 who have a spinal cord injury but do not need a stretcher and oxygen and are able to use a seat belt.
- Surface burns that do not have an inappropriate appearance and smell.
- Any surgery that has passed two weeks ago and the person has a good general condition and can sit on a chair and fasten his seat belt.
- Diagnostic laparoscopy after 24 hours.
- Normal newborns after one week.
- Before starting the trip, get the written opinion of your doctor regarding the travel permission and the necessary arrangements during the trip and after reaching the destination.
- Before getting the ticket, inform the sales office about your illness and get the travel permit form completed by the authorized doctor of the airline company.
- Inform the airport service staff of their special conditions so that they can provide the necessary services at the origin and destination regarding their transfer and departure from the plane.
- For final approval of the medical form, refer to the airline medical center 48 hours before the flight.
- If there are several flight routes in transit, it is necessary to indicate in the medical form and the travel medical permit forms must be completed by the company’s doctor and airline doctor from the departure point and delivered to the flight services and the flight attendant.
- The validity period of the travel medical permit in domestic and foreign flights is 48 hours from the time of issuance.
- The passenger is responsible for taking care of the belongings that the passenger carries inside the cabin, however, Yazd Airlines does its best to follow up and return the passenger’s personal belongings in perfect order in line with the customer-oriented duty. The payment of insurance and damages for lost baggage is calculated based on the weight of the baggage. Yazd Airlines is not responsible for the loss of money, jewelry or any similar items (valuable goods) in the passenger’s checked luggage, because such items can only be carried by the passenger in the passenger cabin.
- It is mandatory to inform the passenger upon entering the terminal while going to the airport baggage office to file a case regarding any damage caused.
- File filing is done only in the name of the tag owner.
- Processing of damaged and missing files is possible only up to 6 months from the time of creation of the file.
- Responding to references is possible only to the owner of the file.
- Entering all the details of the passenger, including: first and last name, contact number, city of residence, and full details of the missing garment, including: tag number, model, color, brand, as well as exact weight (insert email for non-Iranian travelers)
- At the time of missing luggage at Imam Khomeini Airport, passengers must contact the police stationed at the terminal to check the airport cameras within 6 days from the time of arrival to ensure that their luggage is not taken by other people. Otherwise, the cargo affairs unit is not responsible for determining the damage.
- Baggage offices located in all airports do not have the possibility to store leftover cargoes containing perishable materials, and in order to preserve the health of the environment, such cargoes are often destroyed.
- Yazd Airlines is not responsible for the remaining luggage of deporting passengers in any destination and will only return the luggage to the intended destination if possible and for the sake of cooperation.
- Yazd Airlines is not responsible for delivering passengers’ luggage to the TAX FREE section of Istanbul Airport and not sending luggage to Imam Khomeini Airport.
- In case of not having a cargo tag, a case will be filed while explaining to the passenger about the lack of responsibility “just for cooperation”.
- If the cargo is not found after searching for 30 days, the case will be automatically referred to the claims department for processing.
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Dangerous goods are goods and materials subject to international aviation regulations that can cause major risks to people’s health, property, environment and flight safety when transported by air. According to the classification regulations, these goods cannot be transported as carry-on or checked-in cargo, except in special cases and while observing the restrictions.
Explosives
- Grenades, gunpowder, dynamite
- Any firearms such as: pistols, revolvers, air rifles, shotguns and toy guns.
- Firecrackers, fireworks, illuminators, firecrackers
- Shocker and electric baton
gases
Flammable gases, such as:
Butane, hydrogen, propane, acetylene, lighter gas.
- Non-flammable or non-toxic gases such as:
Carbon dioxide, neon, fire extinguisher, helium or liquid nitrogen
- Toxic gases such as:
Toxic or acid sprays, tear gas, pepper spray, paralyzing sprays
Flammable liquids
Alcohol, flammable paints, gasoline lighters, solvents, and some labels
Flammable solids
- Flammable solids such as: sulfur
- Self-igniting substances such as: yellow or white phosphorus, magnesium
- Substances that become dangerous in contact with water such as: calcium carbide, sodium, potassium
Note: It is possible to carry a small match box or a normal lighter in the passenger’s pocket.
Oxidizing substances and organic peroxides
- Oxidizing substances and organic peroxides
- Bleaching materials
Toxic substances and infectious substances
- Types of poisons
- Insecticides and herbicides
- Viruses and bacteria such as AIDS and rabies, some laboratory samples, some biological products, laboratory and hospital waste.
radioactive material
Corrosive substances
- Mercury
- Acid, alkaline and wet cell batteries
Note: Every passenger is allowed to carry a normal thermometer for personal use only inside his checked baggage.
Miscellaneous hazardous materials and goods, including materials that have an environmental hazard
- Magnetic goods
- Some lithium batteries except for the exceptions according to the latest IATA table
Mobile electronic devices with lithium batteries
- Like mobile phones, laptops, tablets, cameras with metal lithium batteries up to 2 grams or lithium ion batteries up to 100W/H can be carried in the cabin or turned off in the closet.
- Power bank: as a spare battery, it can only be carried with the passenger in the airplane cabin.
- Dry ice: Each passenger is allowed to carry 2.5 kg of dry ice to store medicine.
Prohibition of transporting all types of motorized vehicles
According to the international rules and regulations of IATA regarding dangerous goods and compliance with safety principles, Yazd Airlines does not accept any motorized vehicles with lithium batteries (or separated batteries) such as: hoverboards, scooters, solovilles, mini segways and similar items as Cabin load or accepted load is exempted.
Special cases:
- Lemon juice or vinegar, colored juices, citrus fruits or similar items are prohibited on all flights of Yazd Airlines.
- Electronic cigarettes, electronic pipes and electronic vapes can be carried into the flight with passengers. (use of protective insulation is required).
- Matches and lighters: Each passenger is allowed to carry one match or a normal lighter with him into the flight. (inside the pocket)
- Honey: Each passenger is allowed to carry 2 kg of honey with him on the flight, provided that it is properly packed (sealed).
- Oxygen capsules and cylinders: It is possible for the able-bodied passenger to carry a 5-liter oxygen capsule while presenting a travel permit from a certified doctor of Yazd Airlines.
- Objects with sharp corners or edges
- Martial sports equipment with sharp corners or edges
- Tools designed for cutting such as: saws, axes and machetes, ice climbing axes and ice breakers, razors, cutters, knives and scissors
- All damaging tools such as: lever, hammer and baton, drill and drill, screwdriver and saw.
- A suitcase or package with the total dimensions (length + width + height) of 158 cm is acceptable.
- Allowed baggage for business class passengers on international routes is 35 kg and normal class passenger is 30 kg.
- Allowed baggage for business class passengers on domestic routes is 25 kg and normal class passenger is 20 kg.
- The weight of a bag or package should not exceed 30 kg.
- The permissible weight of the baby is 10 kg.
- A wheelchair used by a disabled passenger can be accepted at no additional cost.
- Allowed baggage for passengers on connecting flights from domestic to international or vice versa with Yazd Airlines, if the time interval between arrival and departure of the flight is not more than 48 hours, is considered based on the amount of baggage allowed on international routes.
According to the transportation contract, Yazd Airlines does not accept any responsibility regarding the transportation of the following items accepted in baggage: cash, gold, jewelry or any precious metals, antiques, commercial documents, collateral, documents and guarantees. bank letters and the like, any car keys and switches, tablets, laptops, mobile phones and other similar electrical devices, cameras, credit cards, passports and identification documents and any similar items, so please do not put the above items in the admission bag Avoid “separated”.
The maximum volume of non-flammable and non-toxic, non-flammable and non-toxic radiopharmaceutical inactive liquids such as creams, lotions, cosmetics, gels, sprays, shampoos or similar items should not exceed 2 kg or 2 liters, and the content of each item should not exceed 0.5 kg or 0.5 liters more. To prevent any leakage, each door should be completely closed or protected by suitable packaging (preferably a small zip cap).
- Non-standard and bulky wardrobes
- Fragile and perishable items
- Sports equipment, musical instruments, wheelchairs and baby carriages with non-standard packaging
Valuable items including money, jewelry, precious metals, antique and silverware, laptops and other electronic devices, business documents, passports and other identification documents, product or medicine samples, car switches
- Baggage and packages that were accepted by the limit tag (tag limit). Acceptance of baggage under the above conditions, if possible, and with the approval of the Yazd Airlines representative, is only possible by attaching a limit tag.
- A suitcase or package with the total dimensions (length + width + height) of 158 cm is acceptable.
- Allowed baggage for business class passengers on international routes is 35 kg and normal class passenger is 30 kg.
- Allowed baggage for business class passengers on domestic routes is 25 kg and normal class passenger is 20 kg.
- The weight of a bag or package should not exceed 30 kg.
- The permissible weight of the baby is 10 kg.
- A wheelchair used by a disabled passenger can be accepted at no additional cost.
• Allowed baggage for passengers on connecting flights from domestic to international or vice versa with Yazd Airlines, if the time interval between arrival and departure of the flight is not more than 48 hours, is considered based on the amount of baggage allowed on international routes.
While taking care and effort from the time of receiving the passenger’s accepted garment to the time of its delivery at the arrival hall at the destination airport, Yazd Airlines is not responsible for the garment in the following circumstances:
- Non-standard and bulky wardrobes
- Fragile and perishable items
- Sports equipment, musical instruments, wheelchairs and baby carriages with non-standard packaging
Valuable items including money, jewelry, precious metals, antique and silverware, laptops and other electronic devices, business documents, passports and other identification documents, product or medicine samples, car switches
- Baggage and packages that were accepted by the limit tag (tag limit). Acceptance of baggage under the above conditions, if possible, and with the approval of the Yazd Airlines representative, is only possible by attaching a limit tag.
Yazd Airlines reserves the right not to accept the passenger or to disembark the passenger at any point during the journey, at the discretion of the flight pilot or representative and responsible person, and due to the existence of any of the following conditions:
- In cases where the passenger shows abnormal and unconventional symptoms while visiting or boarding, which indicates the consumption of alcohol, drugs or hallucinogens, except in cases where the passenger has these symptoms due to illness. and have the relevant certificate and approved medical care.
- A passenger who may be a danger to the plane, which includes himself, other passengers or the flight crew.
- A passenger whose physical appearance or behavior causes anxiety and worry for other passengers.
- Passengers who come outside the designated time limit of Yazd Airlines.
Any cargo carried on all flights of Yazd Airlines, including all small and large cargo, luggage and hand luggage with passengers, are subject to inspection by the airport inspection authorities in the following ways:
- X-ray machine
- Physical and manual searches/checks
- Using a manual inspection device
Attention:
All bags, boxes and cargo may be opened at checkpoints for physical screening.
The passenger’s accepted luggage in the airplane cabin should only include personal items such as clothes, shoes, books, etc. Any equipment and machinery such as generators, chainsaws and spare parts should all be sent as cargo in the cargo area.
No baggage should be left unattended at the airport. No luggage should be handed over to airport security staff or Yazd Airlines. All passengers are required to carry their luggage with them at all times, with the exception of accepted luggage, which is delivered by Yazd Airlines for flight operations.
The luggage of those passengers who fail to board the flight will be unloaded from the plane before departure.
Intoxicated passengers are prevented from boarding the plane before they are fully sober and as long as they behave aggressively or smell excessively of alcohol.
All transit passengers, along with their cabin baggage or checked baggage, who leave the aircraft during transit, are again subjected to a thorough physical inspection before re-boarding the aircraft.
Yazd Airlines does not carry any kind of firearms (of any kind) or items and objects capable of offensive use in the passenger cabin, cockpit or cargo area of its planes under any time or place conditions.
In Yazd Airlines flights, sporting/hunting firearms (caliber less than or equal to 19.1 mm) along with the relevant ammunition can be carried while complying with the following conditions:
- Firearms and/or ammunition are carried as checked baggage in the cargo area only. Carrying these items in the cabin is not allowed.
- Baggage in which firearms and/or ammunition are carried should not have a label designed to identify its contents (“explosive” label).
- Ammunition must be for sporting/hunting firearms of category 1.4S, UN0012 and UN0014.
- The maximum gross weight of ammunition carried by the passenger or as part of the checked baggage is 5 kg.
- Ammunition must be stored in its original container or any other suitable packaging. Any empty space in a package containing ammunition must be filled to prevent it from moving around.
- Firearms must be unloaded.
- These items must be properly packed in a suitcase, or gun holster.
Attention:
- It is possible to carry firearms and ammunition in one piece of luggage, provided that they are packed separately. The delivered luggage is accepted and must be sent as a bill of lading.)
- To coordinate with the authorities of the countries where Yazd Airlines operates, passengers who wish to carry firearms or ammunition must inform the airline at the time of booking the ticket and at least two working days before departure.
- Yazd Airlines’ approval applies only to carrying firearms and/or ammunition permitted on its operational flights. Travelers wishing to transit or enter a country with firearms and/or ammunition should ensure that any necessary approvals are obtained from the respective countries’ authorities.
- In operational flights of Yazd, 5 kg of Arafaq is given to the luggage that includes sports and hunting equipment.
- Compressed air capsules must be completely emptied and their caps open.
- Only compressed air capsules are allowed and capsules containing pure oxygen are not allowed on the plane.
- Diving lighting equipment is permitted provided the batteries or rechargeable batteries are removed to prevent any unexpected electrical circuit connections.
Passengers will be allowed to carry syringes in the cabin on the condition that they have a medical certificate that allows them to carry syringes and mention the need for injections during the flight.
- Your luggage must be packed by yourself.
- Do not carry any goods or packages for another person with you or in your checked baggage.
- Always carry your valuables, medicines and keys in your carry-on luggage.
- All knives and sharp objects must be packed in checked luggage in the cargo area and never placed in hand luggage in the cabin or with you.
- Security measures can include rapid random inspections after consent is obtained. Passengers can request inspection by their same sex based on respect for dignity.
- Carry a limited amount of what you may need during the flight in the cabin.
- If possible, put liquids in your luggage.
- Before arriving at the airport, prepare each of your resealable bags containing liquids in containers of no less than 500 ml (maximum of two liters per passenger).
- Check any questions with your airport or airline before traveling.
- To help the security inspection progress faster, passengers are advised not to put items that contain liquids (such as bottles, flasks, cans, plastic containers, etc.) in their cabin baggage.
- Hand in the zip bag containing your liquids separately at the time of inspection.
- All coats and jackets must be ready for inspection and metal items including wallets must be placed in plastic trays and scanned separately.
- If you are carrying a laptop or any other large electronic device in your cabin baggage, please prepare it for separate inspection as you approach security.
1- Hand luggage or cabin luggage (usually also known as carry-on luggage):
It refers to carry-on luggage that passengers are allowed to carry in the airplane cabin.
2- Unaccompanied baggage, which is known as baggage:
Baggage or package that is handed over by the passenger at the time of acceptance at the counter, and a “cargo identification label” is issued and affixed to it. This type of luggage is stored and transported in the cargo area of the plane, which is not available to passengers during the flight, and is delivered at the destination. It should be noted that the above luggage are intended to be carried in the cargo area of the plane and are not allowed to enter the passenger cabin.
There are two type of batteries used in wheelchairs or other relevant equipment as mentioned bellow:
non-overflowing battery (dry)
dry battery (including internal batteries)
- Objects with sharp corners or edges
- Martial sports equipment with sharp corners or edges
- Tools designed for cutting such as: saws, axes and machetes, ice climbing axes and ice breakers, razors, cutters, knives and scissors
- All damaging tools such as: lever, hammer and baton, drill and drill, screwdriver and saw.
The people who are shown in the rows of the exit door must be physically fit, and therefore, infants, unaccompanied children, medical cases, and wheelchair passengers are not included in this service.
Yazd Airlines carries the baby carriage as an accepted passenger’s luggage in all types of aircrafts at all stations for free:
- A normal folding stroller for the baby, in addition to the allowed weight of the adult
- It is not possible to carry a stroller in the airplane cabin, and the passenger is required to hand over the stroller when boarding at the exit door, in which case the limit tag will be used for the final destination in the name of the passenger.
It is possible to accept a set of sports equipment by a passenger while complying with the following rules:
Bike
If the total dimensions (length + width + height) of the packed bicycle are up to 203 cm and the total weight of the bicycle and the passenger’s accepted luggage does not exceed the passenger’s permitted load, no fee will be charged to the passenger.
- If the dimensions of the bicycle were more than 203 cm, it will be calculated based on the volume overload.
- If the weight of the bicycle is more than the weight of the passenger’s luggage, it will be calculated based on the extra weight of the route
Golf accessories
A set weighing up to 15 kg for each passenger is calculated as 6 kg of extra baggage.
Ski equipment
A set (a pair of ski poles, shoes and a ski pole) weighing up to 15 kg for each passenger is calculated as 3 kg of extra baggage.
Water skiing and surfing
These types of boards (except for boards with sails) up to 15 kg are calculated as 3 kg extra load of the route.